Auto Claims Desk Adjuster — Office/Remote, Paid Training

Liberty Mutual Insurance; Bennington (VT); On-site; USD 52,000 - 76,000; Full time

Job summary

Liberty Mutual Insurance in Clifton Park, NY is seeking an Auto Claims Representative to guide insureds and claimants through the auto claims process from start to finish, with paid training and licensing included.

The role supports a high-volume, fast-paced environment; candidates should have strong organizational skills, empathy and the ability to work with multiple systems. In-office days are required, and the company emphasizes a culture of inclusion and comprehensive benefits.

Qualifications

• An engaging, outgoing personality and passion for helping customers.
• Able to think critically, use resources and seek answers when needed in virtual environment.
• Excellent oral, written, decision-making and organizational skills.
• Strong typing and multi-tasking capabilities in a structured paperless work environment.
• Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims.
• General understanding of overall claim operations and key stakeholders.
• College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Engage customers who have been in an accident and provide service throughout the claim.
• Coordinate with multiple stakeholders and systems to process claims.

Skills

Customer service

Critical thinking

Communication

Typing

Multitasking

Systems usage

Claims knowledge

Education

College degree preferred, insurance knowledge

Job description

Liberty Mutual Insurance in Clifton Park, NY is seeking an Auto Claims Representative to guide insureds and claimants through the auto claims process from start to finish, with paid training and licensing included.

The role supports a high-volume, fast-paced environment; candidates should have strong organizational skills, empathy and the ability to work with multiple systems. In-office days are required, and the company emphasizes a culture of inclusion and comprehensive benefits.