Auto Claims Representative - Paid Training & Licensing

Liberty Mutual Insurance; Queen Creek (AZ); On-site; USD 52,000 - 78,000; Full time

Job summary

Liberty Mutual Insurance is hiring for an Auto Claims Representative in Chandler, AZ. No prior claims experience is needed; paid training and licensing are included.

You will guide insureds through the auto claims process from start to finish, coordinating with multiple stakeholders and using strong problem-solving skills to ensure a fair outcome. You will be part of a high-volume, service-focused team that values empathy and effective communication.

Qualifications

• Engaging, outgoing personality with a passion for helping customers.
• Ability to think critically, use resources, and seek answers in a virtual environment.
• Excellent oral and written communication, decision-making and organizational skills.
• Strong typing and multi-tasking in a structured, paperless environment.
• Familiarity with using multiple systems during virtual training and claims handling.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Maintain strong organizational skills and time management to manage moving parts of a claim.
• Interact with customers who have been in an accident and provide empathetic, service‑oriented support.
• Represent the Liberty brand and deliver on the company promise in communications.

Skills

Customer service

Communication

Critical thinking

Typing & multitasking

Time management

Problem solving

Education

College degree preferred

1-3 years customer service experience

Job description

Liberty Mutual Insurance is hiring for an Auto Claims Representative in Chandler, AZ. No prior claims experience is needed; paid training and licensing are included.

You will guide insureds through the auto claims process from start to finish, coordinating with multiple stakeholders and using strong problem-solving skills to ensure a fair outcome. You will be part of a high-volume, service-focused team that values empathy and effective communication.