Auto Claims Desk Adjuster — Paid Training & Licensing

Liberty Mutual Insurance; Downers Grove (IL); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

In-office collaboration

Job summary

Liberty Mutual Insurance in Naperville, IL is hiring an Auto Claims Representative to guide insureds and claimants through the auto claims process from start to finish. This role combines high-volume service with thorough case management and a strong focus on customer outcomes.

No prior claims experience is required; paid training and licensing are included. Expect in-office collaboration with teammates, a start date of January 11, 2027, and a schedule with at least two in-office days per month.

Qualifications

• Engaging, outgoing personality and passion for helping customers.
• Able to think critically, use resources and seek answers when needed in virtual environment.
• Excellent oral, written, decision-making and organizational skills.
• Strong typing and multi-tasking capabilities in a structured paperless work environment.
• Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims.
• General understanding of overall claim operations and key stakeholders.
• College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Engage with customers who have just been in an accident and provide guidance and support.
• Coordinate with internal teams to resolve claims efficiently.
• Maintain accurate documentation and timely communication with customers.

Skills

Engaging personality

Critical thinking

Oral & written communication

Typing & multitasking

Claims systems proficiency

Knowledge of claims operations

Education

College degree preferred

Tools

Claims processing systems

Job description

Liberty Mutual Insurance in Naperville, IL is hiring an Auto Claims Representative to guide insureds and claimants through the auto claims process from start to finish. This role combines high-volume service with thorough case management and a strong focus on customer outcomes.

No prior claims experience is required; paid training and licensing are included. Expect in-office collaboration with teammates, a start date of January 11, 2027, and a schedule with at least two in-office days per month.