Auto Claims Desk Adjuster — Training & Licensing Included

Liberty Mutual Insurance; Crystal Lake (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid training

Licensing included

Job summary

Liberty Mutual Insurance in Naperville, IL is seeking an Auto Claims Representative to guide insureds through the auto claims process from start to finish. This high-volume, customer-focused role emphasizes empathy, problem solving, and strong organizational skills, with training and licensing included.

You will engage customers after an accident, coordinate with multiple stakeholders, and ensure accurate, timely resolutions.

Qualifications

• Engaging, outgoing personality and passion for helping customers.
• Able to think critically, use resources and seek answers in virtual environment.
• Excellent oral, written, decision-making and organizational skills.
• Strong typing and multitasking capabilities in a structured paperless work environment.
• Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims.
• General understanding of overall claim operations and key stakeholders.
• College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Engage customers who have been in an accident and need help.
• Coordinate with multiple stakeholders to resolve claims in a timely manner.
• Complete assessments and licensing trainings as required.

Skills

Engaging personality

Customer service mindset

Strong communication

Multitasking

Typing skills

Education

College degree preferred

Insurance knowledge/experience

Tools

Claims systems experience

Virtual training tools

Job description

Liberty Mutual Insurance in Naperville, IL is seeking an Auto Claims Representative to guide insureds through the auto claims process from start to finish. This high-volume, customer-focused role emphasizes empathy, problem solving, and strong organizational skills, with training and licensing included.

You will engage customers after an accident, coordinate with multiple stakeholders, and ensure accurate, timely resolutions.