Auto Claims Desk Adjuster — Training & Licensing Included

Liberty Mutual Insurance; Chicago (IL); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Liberty Mutual Insurance in Naperville, IL is hiring an Auto Claims Representative. You will guide insureds and claimants through the auto claims process from start to finish, with a strong focus on customer service and accuracy.

This role offers paid training and licensing, a path to a licensed claims adjuster, and a supportive team in a high-volume environment. Applicants must live within 50 miles of the office and be ready to collaborate across teams.

Qualifications

• Engaging, outgoing personality with passion for helping customers.
• Able to think critically and use resources in virtual environment.
• Excellent oral, written, decision-making and organizational skills.
• Strong typing and multitasking in a structured paperless work environment.
• Ability to use multiple systems during virtual training and to handle/ process claims.
• General understanding of overall claim operations and stakeholders.
• College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Collaborate across teams to ensure accurate, timely resolutions in a high-volume environment.

Skills

Empathetic customer service

Front-line liaison

Time management

Problem solving

Strong communication

Multi-system navigation

Typing skills

Education

College degree preferred

1–3 years customer service/insurance knowledge

Job description

Liberty Mutual Insurance in Naperville, IL is hiring an Auto Claims Representative. You will guide insureds and claimants through the auto claims process from start to finish, with a strong focus on customer service and accuracy.

This role offers paid training and licensing, a path to a licensed claims adjuster, and a supportive team in a high-volume environment. Applicants must live within 50 miles of the office and be ready to collaborate across teams.