Auto Buyer Concierge & Appraisal Guide

CarMax; Winchester (VA); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation time

Paid holidays

Job summary

CarMax, the nation’s largest retailer of used cars, is hiring a Customer Specialist in Winchester, VA. You will guide customers through sales, appraisals, test drives, and financing applications, delivering a transparent, friendly experience that reflects CarMax’s honesty and innovation.

In this role you’ll assess vehicle condition, manage paperwork, coordinate service appointments, and collaborate across teams to ensure smooth service while upholding safety and quality standards.

Qualifications

• High School Diploma or equivalent required.
• Valid driver’s license required.
• Ability to lift up to 25 lbs and read/transcribe data accurately.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals.
• Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining paperwork, and managing payments.
• Coordinate service appointments and review repair invoices for billing accuracy.

Skills

Communication

Relationship building

Integrity

Teamwork

Attention to detail

Multitasking

Data transcription

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax, the nation’s largest retailer of used cars, is hiring a Customer Specialist in Winchester, VA. You will guide customers through sales, appraisals, test drives, and financing applications, delivering a transparent, friendly experience that reflects CarMax’s honesty and innovation.

In this role you’ll assess vehicle condition, manage paperwork, coordinate service appointments, and collaborate across teams to ensure smooth service while upholding safety and quality standards.