Auto Customer Experience Specialist

CarMax; Lynchburg (VA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation

Holiday pay

Job summary

CarMax in Lynchburg is hiring a Customer Specialist to guide customers through the car-buying and selling journey, from appraisals to test drives and financing applications. You’ll ensure a transparent, friendly experience that reflects CarMax’s commitment to honesty and innovation.

In this role you’ll manage paperwork, schedule service appointments, coordinate with teams, and help maintain smooth transactions while upholding CarMax Quality Standards.

Qualifications

• High School Diploma or equivalent; valid driver’s license.
• Ability to lift up to 25 lbs.
• Read and transcribe data accurately.
• Strong communication and customer service skills.
• Ability to balance customer needs with business goals and follow processes.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Customer service

Communication

Teamwork

Multi-tasking

Attention to detail

Data entry

Physical ability

Education

High School Diploma or equivalent

Valid driver’s license

Tools

Microsoft Office

Job description

CarMax in Lynchburg is hiring a Customer Specialist to guide customers through the car-buying and selling journey, from appraisals to test drives and financing applications. You’ll ensure a transparent, friendly experience that reflects CarMax’s commitment to honesty and innovation.

In this role you’ll manage paperwork, schedule service appointments, coordinate with teams, and help maintain smooth transactions while upholding CarMax Quality Standards.