Auto Body Estimator: Precise Estimates & Customer Experience

Gerber Collision & Glass; Wahiawa (HI); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave for Full Time Employees

Paid Holidays

Insurance Day 1

401(k) Retirement Plan with company

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Safety Glasses provided

Uniform Stipend

Voluntary Daily Pay option

Job summary

Gerber Collision & Glass is seeking an estimator to provide an excellent customer experience by creating accurate estimates and coordinating repair needs. You will document damage, determine parts replacement, and communicate with customers and insurance companies throughout the repair process.

The role emphasizes accurate documentation, collaboration with the team, and meeting facility KPIs while complying with DRP requirements and insurance procedures.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP's minimum of 1-year experience.
• Willingness to complete I-CAR Training.
• Valid Driver's License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide the customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meetings (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Basic Computer Skills

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an estimator to provide an excellent customer experience by creating accurate estimates and coordinating repair needs. You will document damage, determine parts replacement, and communicate with customers and insurance companies throughout the repair process.

The role emphasizes accurate documentation, collaboration with the team, and meeting facility KPIs while complying with DRP requirements and insurance procedures.