Auto Body Estimator: Customer‑Focused Repair Planner

Mobile Auto Solutions, LLC; Kapolei (HI); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

PTO

Parental Leave

Holiday Pay

Medical, Prescription Drug, Dental & V

401(k) Retirement Plan with company 80

Short-Term Disability & Life Insurance

Continuing Education

Safety Glasses Provided

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage, creating repairs, and coordinating with customers and insurance companies throughout the repair process.

You will document damage, communicate needs to the team, and help ensure the facility meets its KPIs while maintaining high customer satisfaction and quality repair standards.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Awareness of where to look for answers

Basic Computer Skills

DRP compliance

I-CAR Training

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage, creating repairs, and coordinating with customers and insurance companies throughout the repair process.

You will document damage, communicate needs to the team, and help ensure the facility meets its KPIs while maintaining high customer satisfaction and quality repair standards.