Auto Body Estimator - Customer-Driven Repair Leader

Mobile Auto Solutions, LLC; Kennewick (WA); On-site; USD 60,000 - 85,000; Full time

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by creating estimates and coordinating repair needs. You will inform and update customers and insurance companies throughout the repair process, accurately assessing vehicle damage and documenting repairs to support KPIs with the team.

As part of the role, you will work with staff across departments to ensure smooth communication and timely delivery, while upholding WOW Operating Ways and insurance

Qualifications

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required

Job description

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by creating estimates and coordinating repair needs. You will inform and update customers and insurance companies throughout the repair process, accurately assessing vehicle damage and documenting repairs to support KPIs with the team.

As part of the role, you will work with staff across departments to ensure smooth communication and timely delivery, while upholding WOW Operating Ways and insurance