Auto Body Estimator: Customer-Centric Repairs

Boyd Group; Salem (OR); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

Medical, prescription, dental & vision

401(k) retirement plan with company 匹

Employer paid short-term disability & 

Continuing education opportunities

Uniform stipend

Voluntary daily pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience while creating accurate damage appraisals and coordinating repairs. You will document communications with customers and insurers, ensuring alignment with KPIs across the repair process.

You will participate in production walks, follow insurance requirements, and support the team. A high school diploma, basic computer skills, and a willingness to complete I-CAR training are required.

Qualifications

• Knowledge of repairs and OE guidelines.
• High school diploma or equivalent.
• Awareness of where to look for answers.
• Basic computer skills.
• Compliance for DRP’s; minimum 1 year experience.
• Willingness to complete I-CAR training.
• Valid driver’s license.

Responsibilities

• Document every customer interaction with details and updates.
• Provide accurate, timely information guiding customers through repair.
• Ensure compliance with insurance client requirements and metrics.
• Follow WOW Operating Ways for drop-offs, planning, communication, and delivery.
• Communicate customer requests to appropriate team members.
• Greet customers with positive energy in person and on the phone.
• Understand required insurance programs and procedures.
• Participate in daily production walks with management.
• Support team members as needed.
• Attend monthly health & safety and staff meetings as required.
• Join training sessions and workshops recommended by the Store Manager.

Skills

Basic computer skills

I-CAR training

Valid driver's license

DRP compliance

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience while creating accurate damage appraisals and coordinating repairs. You will document communications with customers and insurers, ensuring alignment with KPIs across the repair process.

You will participate in production walks, follow insurance requirements, and support the team. A high school diploma, basic computer skills, and a willingness to complete I-CAR training are required.