Auto Body Estimator | Customer-Centric Damage Appraiser

Mobile Auto Solutions, LLC; Lincoln (CA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

6 holidays

Health Insurance

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Safety glasses provided

Uniform stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass in Lincoln, CA is seeking an Estimator to deliver an exceptional customer experience by creating accurate vehicle estimates and coordinating repair needs with customers and insurance companies throughout the process.

You will document interactions, guide customers through the repair steps, ensure DRP requirements, and work with the management team during daily production walks, contributing to KPIs and upholding our core values of honesty, integrity & respect.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.
• Maintain the store's KPI’s by maximizing role performance.
• Uphold the company's Core Values : Honesty, Integrity & Respect.

Skills

Awareness of where to look for answers

Basic Computer Skills

Compliance for DRP’s

I-CAR Training

Valid Driver’s License

Education

High School Diploma

Job description

Gerber Collision & Glass in Lincoln, CA is seeking an Estimator to deliver an exceptional customer experience by creating accurate vehicle estimates and coordinating repair needs with customers and insurance companies throughout the process.

You will document interactions, guide customers through the repair steps, ensure DRP requirements, and work with the management team during daily production walks, contributing to KPIs and upholding our core values of honesty, integrity & respect.