Auto Body Estimator - Client-Focused Repair Specialist

Holdings LLC; Las Vegas (NV); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Paid time off (PTO)

Parental leave (2 weeks)

6 paid holidays

Medical, Prescription, Dental & Vision

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Safety glasses provided

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass in Las Vegas is seeking an Estimator to provide an exceptional customer experience, create accurate estimates, and coordinate repairs with customers and insurance companies throughout the process. You will assess vehicle damage and document required repairs and parts, aligning with the team to achieve the repair facility's KPIs.

The role requires knowledge of OE guidelines, a high school diploma or equivalent, basic computer skills, and DRP compliance experience.

Qualifications

• High School Diploma or equivalent.
• Knowledge of Repairs and OE Guidelines.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP's; minimum 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver's License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Basic Computer Skills

Awareness of where to look for answers

DRP compliance experience

I-CAR Training willingness

Valid Driver's License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Las Vegas is seeking an Estimator to provide an exceptional customer experience, create accurate estimates, and coordinate repairs with customers and insurance companies throughout the process. You will assess vehicle damage and document required repairs and parts, aligning with the team to achieve the repair facility's KPIs.

The role requires knowledge of OE guidelines, a high school diploma or equivalent, basic computer skills, and DRP compliance experience.