Autmotive Service Advisor — Customer Focus & Estimates

Jeremy Hodge Auto Group; Ardmore (OK); In loco; USD 42.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Vacation

401(k)

Healthcare benefits

Employee discounts and packages

Descrizione del lavoro

Jeremy Hodge Auto Group is seeking a Service Advisor who excels in customer service. You greet guests, schedule appointments, and act as the liaison between customers and service technicians to ensure needs are met and customers feel confident.

Responsibilities include listening to repair needs, providing accurate estimates, following up on progress, and communicating repairs and costs clearly. Emphasis on upholding CSI scores and delivering high-integrity service.

Competenze

• Greet guests and schedule appointments with professionalism.
• Translate repair needs clearly to service technicians.
• Upsell services with low-pressure, high integrity methods.
• Provide accurate repair estimates and explain costs.

Mansioni

• Greet customers promptly and courteously.
• Listen to customers and translate repair needs to techs.
• Provide accurate repair estimates and follow up on progress.
• Upsell additional services with integrity.
• Explain repairs and associated costs to customers.
• Maintain CSI scores in line with dealership standards.

Conoscenze

Customer service

Communication

Active listening

Descrizione del lavoro

Jeremy Hodge Auto Group is seeking a Service Advisor who excels in customer service. You greet guests, schedule appointments, and act as the liaison between customers and service technicians to ensure needs are met and customers feel confident.

Responsibilities include listening to repair needs, providing accurate estimates, following up on progress, and communicating repairs and costs clearly. Emphasis on upholding CSI scores and delivering high-integrity service.