Audiology Equipment Service & Calibration Technician

e3 Diagnostics; Arlington Heights (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

24/7 virtual care

401(k) with match

Life insurance

Disability insurance

HSA/FSA for health or dependent care

Pet insurance

Commuter benefits

Tech discount

Employee assistance

Job summary

e3 Diagnostics, headquartered in the United States, is seeking a Service Technician to join our team at the corporate office in Arlington Heights, IL. The position involves repairing and calibrating audiological instruments and delivering exceptional customer service.

The role requires performing calibration, maintenance, repairs, and installations on a variety of audiology equipment, keeping detailed records, and participating in required training. Occasional travel up to 10% may be required.

Qualifications

• High school diploma or equivalent required.
• Two-year technical or engineering degree or at least two years related experience required.
• Knowledge of Microsoft Office; experience with database management systems.

Responsibilities

• Build & maintain customer relationships and provide unparalleled service and technical support.
• Perform calibration, maintenance, repairs, and installations on a wide range of audiology equipment.
• Calibrate the field test equipment received at the regional office; schedule return to customer when completed.
• Maintain accurate records.
• Keep product knowledge current by attending required training.
• Collaborate with office administration to schedule equipment calibrations meeting deadlines and certification requirements.
• Maintain accurate records of customer contact and equipment.
• Limited travel to customers’ locations; work independently with minimal supervision.
• All other duties as assigned.

Skills

Customer service

Calibration

Maintenance

Installation

Record keeping

Communication

Problem solving

Education

High school diploma or equivalent

Two-year technical or engineering degree or related experience

Microsoft Office experience

Tools

Microsoft Office

Database management systems

Job description

e3 Diagnostics, headquartered in the United States, is seeking a Service Technician to join our team at the corporate office in Arlington Heights, IL. The position involves repairing and calibrating audiological instruments and delivering exceptional customer service.

The role requires performing calibration, maintenance, repairs, and installations on a variety of audiology equipment, keeping detailed records, and participating in required training. Occasional travel up to 10% may be required.