Field Service Technician

Demant; Buffalo (NY); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Life Insurance

PTO

Paid holidays

Employee perks

Employee assistance program

Job summary

e3 Diagnostics seeks a Field Service Technician (Sales & Service Tech) to service audiology equipment across NY/CT. You will calibrate, maintain, repair, and install instruments while supporting sales opportunities and building customer relationships.

The role requires up to 80% travel, a valid driver’s license, and the ability to work independently. A two-year technical degree or related experience is preferred.

Qualifications

• High school diploma or equivalent required; a two-year technical/engineering degree or related experience preferred.
• Must be able to read, interpret, and follow calibration and maintenance procedures.
• Effective communication and customer service skills essential.

Responsibilities

• Perform ANSI-certified calibrations, maintenance, repairs, and installations on audiology equipment.
• Attend required trainings and maintain accurate service records.
• Build relationships with customers and provide technical support.
• Travel up to 80% to client sites and coordinate with scheduling.
• Identify sales opportunities to support territory growth.

Skills

Verbal communication

Written communication

Interpersonal skills

Sales abilities

Organizational skills

Time management

Analytical skills

MS Office

Education

Two-year technical or engineering degree

High school diploma or equivalent

Tools

MS Office Suite

Database management systems

Job description

Overview

3 Diagnostics is the leading provider of audiology equipment sales and service solutions in the United States. With over 30 offices strategically located nationwide and staffed with teams of highly experienced hearing and balance instrument experts, we bring a local expertise that is unmatched by any others in the field of audiological instrumentation.

e3 Diagnostics is seeking a Field Service Technician (Sales & Service Tech) to join our team. In this role, you will serve as a trusted equipment expert for our customers—supporting their audiological instrumentation needs through new equipment solutions, technical repairs, and NASED-certified calibration.

Travel: This position requires regional travel to customer sites across parts of NY and CT including New York, NY, Poughkeepsie NY, Norwalk CT and New Haven CT and will require some overnight and weekly travel.

Compensation: Starting salary of $60,000, with commission eligibility after training and required competencies are met (typically after 6+ months).

Benefits include: Company vehicle, Gas Card, Medical, Dental, Vision, 401(k) with Match, Life Insurance, Paid Time Off (PTO), Paid Holidays, Employee Perks, & Employee Assistance Program.

Responsibilities

• Perform ANSI-certified calibrations, maintenance, equipment repairs and installations on a wide range of audiology equipment.
• Stay updated and attend all identified required training.
• Build and maintain customer relationships; provide service and technical support.
• Collaborate with Office Administrator for scheduling.
• Maintain accurate customer and equipment records.
• Identify potential clients and cultivate sales opportunities to support territory growth.
• Ensure preventative maintenance is completed according to best practice.
• Travel up to 80%; work independently with minimal supervision.
• Calibrate equipment received at regional office and coordinate returns.
• Other duties as assigned.

Qualifications

Required Skills/Abilities:

• Effective verbal & written communication with professional appearance.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite, and database management systems

Education and Experience:

• High school diploma or equivalent required.
• A two (2) year Technical or Engineering degree or related experience required.
• Willingness to follow the guidelines detailed in the e3 Proficiency and Certification handbook.

Travel:

• This role may require travel as much as 80% of the time.
• Some overnight trips will be required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Physically able to reach, stretch, bend, and sit for long periods of time during a daily routine.
• Physically able to drive a vehicle for prolonged periods of time.
• Ability to Lift up to 50 pounds, bending and lifting throughout the workday.
• Occasional walking, stooping, kneeling, crawling, and crouching depending on variables at customer location.

Pre-Employment Requirements:

• Must have a valid driver’s license and maintain a clear driving record.
• Clear background check including criminal history and education verification.
• Must pass Drug Test.

e3 Diagnostics is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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