Supplies Customer Service Specialist – Temporary, Part-Time

Demant; Arlington Heights (IL); On-site; USD 28,000 - 29,000; Part time

Job summary

e3 Diagnostics in Arlington Heights, IL is seeking a part-time Supplies Customer Service Specialist to support customers and ensure accurate, timely order processing across website, phone, and email channels.

The role focuses on handling inquiries, providing quotations when needed, and coordinating with the warehouse to confirm supply availability and on-time delivery. Flexibility to manage approximately 20 hours per week is expected, with a payoff of $27.00 per hour.

Qualifications

• High school diploma or GED required.
• Administration certification or 1-3 years customer service experience.
• Excellent communication and strong problem-solving skills.
• Experience with Microsoft Office Suite is beneficial.

Responsibilities

• Assist customers with inquiries and resolve issues via multiple channels.
• Process supply orders through website, phone, and email.
• Coordinate with Sales Operations to ensure on-time delivery.
• Educate customers on purchasing options and proactive upsell.
• Maintain accurate customer files in the database.

Skills

Communication skills

Customer service

Sales skills

Organization

Time management

Analytical thinking

Medical devices knowledge

Education

High school diploma or GED

Admin certification / 1-3 years CS experience

Tools

Microsoft Office Suite

Job description

Overview

e3 Diagnostics is the leading provider of audiology equipment sales and service solutions in the United States. With over 30 offices strategically located nationwide and staffed with teams of highly experienced hearing and balance instrument experts, we bring a local expertise that is unmatched by any others in the field of audiological instrumentation.

We are seeking a part-time, temporary Supplies Customer Service Specialist to join our growing team in Arlington Heights! The Supplies Customer Service Rep provides exceptional support by assisting customers with inquiries, resolving issues, and ensuring a positive experience through effective communication and problem solving skills. This role also involves managing supply sales through multiple channels, including website orders, phone, and email orders, as well as handling everyday order processing to support seamless customer transactions.

Schedule: Tuesday, Wednesday, and Thursday. This position will yield approximately 20 hours a week.

Compensation: $27.00/hr

Responsibilities

• Collaborate effectively with the Sales Operations Teams.
• Responsible for assisting with quotations as required.
• Manage and facilitate supply sales through website orders, phone, and email orders.
• Handle and monitor daily supply orders to guarantee prompt delivery, ensuring any back orders are communicated with the warehouse for accurate supply availability
• Act as a liaison with stakeholders regarding orders, delivery schedules, and additional requests to ensure efficient processing and customer satisfaction, including addressing order issues such as shortages or damaged items.
• Educate customers on available supply purchasing options, including website orders, phone, and email orders.
• Proactively recommend essential supplies based on customer needs and service history.
• Maintain accurate and complete customer files within the database.
• All other duties as assigned.

Qualifications

• Excellent verbal and written communication skills
• Great interpersonal and customer service skills
• Outstanding Sales and customer service skills
• Exemplary organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite or related software
• Understanding of audiometers or medical devices is helpful

Education and Experience

• High school diploma or GED required
• Administration certification or 1-3 years customer service/client service experience in lieu of certification

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Physically able to reach, stretch, bend, and sit for long periods of time during a daily routine.
• Must be able to lift up to 25 pounds at times.

Pre-Employment Requirements

• Clear background check including criminal history and education verification.

e3 Diagnostics is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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