Audio Visual (A/V) support technician

LiveMindz Inc.; Austin (TX); On-site; USD 28,000 - 41,000; Full time

Job summary

LiveMindz Inc. in Austin, TX is seeking an A/V Support Technician to implement and support video conferencing and conference room AV solutions. The role requires hands-on troubleshooting and maintenance.

You will perform conference room health checks, resolve incidents, and support upgrades, with emphasis on Apple devices. You must be able to adapt quickly and communicate effectively with staff at all levels.

Qualifications

• Experience with video conferencing systems and AV equipment.
• Understanding of AV switching and control hardware (e.g., Cisco/Crestron/Extron).
• Strong troubleshooting and problem-solving abilities.
• Ability to multitask in a fast-paced environment and meet deadlines.
• Excellent communication across all levels of staff.

Responsibilities

• Perform conference room health checks to ensure AV systems are operating optimally.
• Resolve and track support requests and incidents, escalate as needed.
• Support AV upgrades and installations.
• Coordinate with AV vendors as needed.
• Troubleshoot and support Apple devices (Apple TVs, iPads, MacBooks, iMacs).
• Track and document AV inventory.

Skills

Video conferencing

AV switching & control hardware

Networking concepts

Problem solving

Multitasking

Communication

Adaptability

Lifting 50 lbs

Tools

Cisco

Crestron

Extron

Job description

A/V Support Technician

Austin, TX

Full Time

Job Summary

The Audio Visual (A/V) support technician role will be responsible for implementation and support of video conferencing and conference room audio/visual solutions.

Need hands on troubleshooting and maintenance of systems.

Duties and Responsibilities

• Perform conference room health checks to ensure audio visual and video conferencing systems are operating at optimal conditions
• Resolve and track support requests and incidents, elevate issues to proper support teams
• Support A/V upgrades and installations
• Facilitate A/V vendor activities
• Support and troubleshoot Apple devices (Apple TVs, iPads, MacBooks, iMacs)
• Track and document A/V inventory

Key Qualifications

• Good understanding of video conferencing and AV switching and control hardware (Cisco, Crestron, Extron preferred)
• Good understanding of network technologies and security concepts
• Excellent problem solving abilities
• Able to multitask in a dynamic and fast-paced environment and complete tasks on time
• Able to communicate effectively with personnel at all levels (staff to executive)
• Able to quickly adapt to new technical concepts and tools
• Ability to lift up to 50 lbs