A/V Support Technician with Crestron

IMCS Group; Austin (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

IMCS Group in Austin, TX is seeking an A/V Support Technician to oversee conference room audio/video systems and video conferencing solutions. You will perform room health checks, troubleshoot incidents, assist with installations and upgrades, and support Apple devices such as MacBooks, iPads, Apple TVs, and iMacs.

The role focuses on implementing and supporting video conferencing and conference room AV solutions, requiring strong communication and problem-solving skills in a fast-paced

Qualifications

• Experience with AV and video conferencing systems.
• Proficient with Cisco, Crestron and Extron hardware.
• Ability to troubleshoot conference room setups.
• Experience supporting Apple devices (MacBooks/iPads/Apple TVs).
• Basic networking and security concepts understood.
• Strong documentation and incident-tracking skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Perform conference room health checks and ensure systems operate optimally.
• Resolve and track support requests; escalate as needed.
• Support AV upgrades and installations.
• Troubleshoot Apple devices (MacBooks, iPads, Apple TVs, iMacs).
• Document inventory and incidents for audit trails.

Skills

AV Support

Video Conferencing

Cisco

Crestron

Extron

Apple Devices

Networking

Security

Incident Mgmt

Documentation

Communication

Problem Solving

Job description

Location: Austin, TX (onsite – 5 days)

Job Description

We are looking for an A/V Support Technician to support and troubleshoot conference room audio/video systems and video conferencing solutions. The candidate will perform room health checks, resolve AV incidents, assist with installations and upgrades, maintain AV inventory, and support Apple devices such as MacBooks, iPads, Apple TVs, and iMacs.

The Audio Visual (A/V) support technician role will be responsible for implementation and support of video conferencing and conference room audio/visual solutions.

Required Skills

• AV and Video Conferencing Support
• Cisco, Crestron, Extron
• Conference Room Troubleshooting
• Apple Devices Support
• Basic Networking and Security
• Incident Management and Documentation
• Strong Communication and Problem-Solving Skills

Duties and Responsibilities

• Perform conference room health checks to ensure audio visual and video conferencing systems are operating at optimal conditions
• Resolve and track support requests and incidents,  escalate issues to proper support teams
• Support A/V upgrades and installations
• Support and troubleshoot Apple devices (Apple TVs, iPads, MacBooks, iMacs)
• Track and document A/V inventory

Key Qualifications

• Good understanding of video conferencing and AV switching and control hardware (Cisco, Crestron, Extron preferred)
• Good understanding of network technologies and security concepts
• Excellent problem solving abilities
• Able to multitask in a dynamic and fast-paced environment and complete tasks on time
• Able to communicate effectively with personnel at all levels (staff to executive)
• Able to quickly adapt to new technical concepts and tools