Audio-Visual Support Technician

Colonial Group; Durham (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Colonial Group in Durham, NC seeks an Audio-Visual Support Technician to deliver technical support for AV and UC technologies in meeting spaces and events. You will train end users on system functionality and assist with upgrades.

The role focuses on ensuring AV equipment operates smoothly, handling setup for meetings, conferences, webinars, and presentations, and maintaining clear documentation and strong customer service.

Qualifications

• Experience with basic to advanced AV systems for events and meetings.
• Ability to troubleshoot connectivity and audio/video issues.
• Familiarity with presentation equipment and conferencing platforms.
• Strong communication and customer service skills.

Responsibilities

• AV equipment setup and operation for meetings, webinars, and events
• Provide first-level technical support for AV systems
• Collaborate with event coordinators and teams for setups
• Perform routine maintenance and preventive checks
• Manage cables and maintain organized AV setups
• Document setups, issues, and resolutions
• Deliver excellent customer service and timely communication
• Assist with inventory management and replacements

Skills

AV systems knowledge

Event setup and testing

Customer service

Troubleshooting

Unified communications

Cable management

Documentation

Tools

Crestron

Extron

AMX

Dante

Zoom

Microsoft Teams

Webex

Job description

The role of Audio-Visual Support Technician will be dedicated to one of our key Enterprise customers. The primary responsibilities include, providing technical support for all Audio-Visual and Unified Communication technologies within a customer’s meeting collaboration and event spaces, training end users on system functionality and helping to support any new projects or technology upgrades.

What You’ll be Doing:

We are seeking a proactive and detail-oriented Audiovisual Support Technician to join our technical support team. The ideal candidate will be responsible for providing basic AV support, troubleshooting, and setup for events, meetings, and daily operations. This role focuses on ensuring that audiovisual equipment functions smoothly and meets the needs of end users.

• AV Equipment Setup & Operation: Assist in the setup, testing, and operation of audiovisual equipment, including projectors, microphones, speakers, video displays, and conferencing systems.
• Technical Support: Provide first-level technical support to end-users experiencing issues with AV systems. Troubleshoot basic connectivity and functionality issues related to AV hardware and software.
• Event Support: Collaborate with event coordinators and internal teams to prepare and manage AV setups for meetings, conferences, webinars, and presentations.
• Preventive Maintenance: Perform routine checks and basic maintenance on AV equipment to ensure reliability and reduce the likelihood of malfunctions.
• Cable Management: Ensure proper cable routing, organization, and storage to maintain a tidy and efficient AV setup.
• Documentation: Maintain accurate logs and documentation of AV setups, troubleshooting procedures, and any issues encountered.
• Customer Service: Provide exceptional service and support, ensuring prompt communication and issue resolution for users.
• Inventory Management: Assist in maintaining inventory of AV equipment, cables, and accessories, notifying the supervisor when replacements or upgrades are needed.

What You Bring to Assure Success:

• Familiarity with basic to advanced AV systems, including microphones, speakers, projectors, video conferencing, and presentation equipment.
• Basic understanding of signal flow, audio, and video connections and means of transport (analog and digital audio or video, HDBaseT, Dante, etc.).
• Ability to troubleshoot common AV issues such as connectivity problems or audio feedback.
• Experience with AV control systems such as Crestron, Extron, or AMX is a plus.
• Experience with troubleshooting DSP’s is a plus.
• Familiarity with unified conferencing platforms like Zoom, Microsoft Teams, or Webex.
• Basic understanding of networked AV systems.
• Strong communication skills with the ability to explain technical information to non-technical users.
• Customer service mindset with problem-solving abilities.
• Attention to detail and ability to work under pressure in a fast-paced environment.