Audience Experience and Box Office Manager

California Institute of the Arts; Lancaster (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

California Institute of the Arts (REDCAT) seeks a Box Office/Visitor Services Manager for its downtown Los Angeles venue in the Walt Disney Concert Hall complex. The role leads ticketing operations and visitor services across phone, web, and walk-up sales, ensuring a welcoming and efficient experience for audiences and renters.

The position reports to the Deputy Director and Chief Curator, requiring flexible scheduling including evenings and weekends, with a focus on accurate data tracking,

Qualifications

• Minimum 2 years’ experience in a professional non-profit box office or ticketing environment.
• Experience with ticketing systems (Audience View and Tessitura) preferred.
• Strong customer service and communication skills; ability to handle pressure and deadlines.

Responsibilities

• Oversee all box office activities including online, phone, and in-person ticket sales.
• Supervise front-end staff and act as primary interface with patrons and partners.
• Track ticketing data and provide routine reports for marketing and fundraising.
• Coordinate night-of-show operations for a smooth audience experience.

Skills

Customer service

Front desk ops

Team leadership

Ticketing systems

Evening/weekend availability

Education

High School Diploma/GED

Tools

Audience View

Tessitura

Job description

California Institute of the Arts (REDCAT) seeks a Box Office/Visitor Services Manager for its downtown Los Angeles venue in the Walt Disney Concert Hall complex. The role leads ticketing operations and visitor services across phone, web, and walk-up sales, ensuring a welcoming and efficient experience for audiences and renters.

The position reports to the Deputy Director and Chief Curator, requiring flexible scheduling including evenings and weekends, with a focus on accurate data tracking,