Box Office/Visitor Services Manager

California Institute of the Arts; Lancaster (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

California Institute of the Arts (REDCAT) seeks a Box Office/Visitor Services Manager for its downtown Los Angeles venue in the Walt Disney Concert Hall complex. The role leads ticketing operations and visitor services across phone, web, and walk-up sales, ensuring a welcoming and efficient experience for audiences and renters.

The position reports to the Deputy Director and Chief Curator, requiring flexible scheduling including evenings and weekends, with a focus on accurate data tracking,

Qualifications

• Minimum 2 years’ experience in a professional non-profit box office or ticketing environment.
• Experience with ticketing systems (Audience View and Tessitura) preferred.
• Strong customer service and communication skills; ability to handle pressure and deadlines.

Responsibilities

• Oversee all box office activities including online, phone, and in-person ticket sales.
• Supervise front-end staff and act as primary interface with patrons and partners.
• Track ticketing data and provide routine reports for marketing and fundraising.
• Coordinate night-of-show operations for a smooth audience experience.

Skills

Customer service

Front desk ops

Team leadership

Ticketing systems

Evening/weekend availability

Education

High School Diploma/GED

Tools

Audience View

Tessitura

Job description

Department: Roy and Edna Disney/CalArts Theater (REDCAT)Division/School: Roy and Edna Disney/CalArts Theater (REDCAT)Job Title: Box Office/Visitor Services ManagerReports To: Deputy Director and Chief CuratorEmployment Type: Full-Time, Non-ExemptBargaining Unit: UAW-Represented Staff PositionWork Location: Los Angeles, CABenefits: This position is eligible for a comprehensive benefits package, including medical, dental, vision, retirement, paid time off, holidays, and other applicable benefits, subject to applicable policies and eligibility requirements.SUMMARYThe Roy and Edna Disney/CalArts Theater (REDCAT) seeks a Box Office/Visitor Services Manager for its flexible 180-270 seat performance space in the Walt Disney Concert Hall complex in downtown Los Angeles. This full-time, nonexempt position reports to the Deputy Director and Chief Curator and is responsible for managing, developing, and implementing creative and efficient ticketing operations, visitor experience, and customer-service driven systems for phone, web and walk-up ticket sales.ESSENTIAL JOB FUNCTIONS:Oversee all aspects of ticketing services, on-line and in person, including subscription packages, memberships and single ticket sales.Serve as front-end coordinator for box office and show and event attendants, as an articulate spokesperson interfacing with REDCAT patrons and visitors.Serve as ticket and visitor services contact for partners, co-presenters, and rentals.Track ticketing and audience data, financial records, and box office statistics to provide routine reporting for marketing and fundraising efforts.Oversee outreach (e.g. listings and group scheduling) for ticketed events.Hire, train and manage additional box office, gallery, and front-end staff as needed.Work with the production team and relevant managers to assure a streamlined night-of-show experience for the audience.SKILLS/ABILITIES:Demonstrated passion for contemporary performance and visual art.Willingness to work a flexible schedule including evenings and weekends.Ability to lead and supervise while working effectively within a team.Excellent customer service and phone skills, and ability to work under pressure.Spanish language skills a plus.EDUCATION:Minimum High School Diploma/GED.EXPERIENCE:Minimum of two years’ experience working in a professional non-profit box office.Experience with ticketing and management computer systems such as Audience View and Tessitura.Application Process: Applicants must complete and submit a full employment application through the job posting.Equal Opportunity EmployerCalArts is an Equal Opportunity Employer (EOE). We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.If you need a reasonable accommodation to apply for a position, please contact Human Resources at [e-mail].