Box Office & Visitor Experience Manager

Redcat; Los Angeles (CA); On-site; USD 36,000 - 40,000; Full time

Job summary

REDCAT seeks a Box Office/Visitor Services Manager to lead ticketing operations across phone, web, and walk-up sales within the Los Angeles Walt Disney Concert Hall complex. The role supports visitor experience and customer-service oriented systems, reporting to the Deputy Director and Chief Curator.

The position is full-time, non-exempt, with a flexible schedule including evenings and weekends, and requires at least two years in a non-profit box office.

Qualifications

• Minimum two years’ experience in a professional non-profit box office.
• Experience with ticketing and management systems (Audience View, Tessitura).
• Strong customer-service orientation and ability to work under pressure.

Responsibilities

• Oversee all ticketing (online, phone, in person) including subscriptions, memberships and single sales.
• Coordinate front-end staff and act as spokesperson with patrons and visitors.
• Serve as ticketing/visitor services contact for partners and rentals.
• Track ticketing data and provide routine reports for marketing and fundraising.

Skills

Flexible schedule

Customer service

Team leadership

Spanish language (a plus)

Phone skills

Education

High School Diploma/GED

Tools

Audience View

Tessitura

Job description

REDCAT seeks a Box Office/Visitor Services Manager to lead ticketing operations across phone, web, and walk-up sales within the Los Angeles Walt Disney Concert Hall complex. The role supports visitor experience and customer-service oriented systems, reporting to the Deputy Director and Chief Curator.

The position is full-time, non-exempt, with a flexible schedule including evenings and weekends, and requires at least two years in a non-profit box office.