Auction Support Specialist: 25+ Daily Calls & Data Entry

AutoTec LLC; Birmingham (AL); On-site; USD 23,000 - 32,000; Full time

Job summary

AutoTec LLC in Birmingham, AL seeks a Customer Support Specialist to handle incoming calls from auctions and dealers subscribing to AuctionACCESS, processing data, and maintaining accurate system notes. You will respond to routine inquiries and log activity with precision.

The role requires strong communication, data entry, and proficiency with Microsoft Office. Call-center or automotive auction experience is a plus; Spanish language ability is beneficial.

Qualifications

• High school diploma or equivalent required.
• Experience with Microsoft Office products preferred.
• Strong communication and data entry skills.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Process data/images with high quality, authenticity, and legality; 2 business days turnaround and 25+ calls per day.
• Monitor document quality and enter missing information into AuctionACCESS system.
• Assist customers and answer questions about the system, including routine and non-standard questions.
• Escalate issues to Team Leader/Manager for problems, bugs, or enhancements.
• Use phone tracking software to log calls and progress on issues.
• Serve as first line contact for troubleshooting hardware problems.
• Collaborate with coworkers and provide backups as needed.

Skills

Service orientation

Communication

Data entry

Multitasking

Education

High school diploma or equivalent

Associate degree or related experience

Tools

Microsoft Office

Phone tracking software

Job description

AutoTec LLC in Birmingham, AL seeks a Customer Support Specialist to handle incoming calls from auctions and dealers subscribing to AuctionACCESS, processing data, and maintaining accurate system notes. You will respond to routine inquiries and log activity with precision.

The role requires strong communication, data entry, and proficiency with Microsoft Office. Call-center or automotive auction experience is a plus; Spanish language ability is beneficial.