Customer Support Specialist

AutoTec; Birmingham (AL); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

AutoTec seeks a responsive call-center specialist to support AuctionACCESS subscribers by answering incoming calls and delivering exceptional service on routine matters.

You will handle 25+ calls per day, maintain accurate system notes, and verify data from dealers and auctions. Processing and documenting information efficiently is essential for performance and customer satisfaction.

Formación

• High school diploma or equivalent
• Able to pass credit and background checks
• Excellent verbal and written communication and data entry

Responsabilidades

• Handle 25+ calls per day with AuctionACCESS subscribers
• Maintain accurate system notes and documentation
• Process and verify data from dealers and auctions
• Assist customers with routine and non-standard questions
• Escalate issues to Team Leader or Manager as needed

Conocimientos

Call center experience

MS Office

Verbal and written communication

Data entry

Educación

High school diploma or equivalent

Descripción del empleo

Summary

Answer incoming calls from auctions and dealers who subscribe to AuctionACCESS. Charged with providing exceptional service on routine matters. Answer 25+ calls per day and maintain appropriate system notes and documentation. Process and verify data from dealers and auctions.

Summary

Answer incoming calls from auctions and dealers who subscribe to AuctionACCESS. Charged with providing exceptional service on routine matters. Answer 25+ calls per day and maintain appropriate system notes and documentation. Process and verify data from dealers and auctions.

Responsibilities

• Process data/images with high quality, authenticity, and legality meeting performance standard of 2 business days turnaround and 25+ calls per day
• Monitor quality of documents and enter missing information into the AuctionACCESS system
• Assist customers/answer questions about the system including routine and non-standard questions
• Escalate issues and inform Team Leader and/or Manager about problems, software bugs and needs for enhancements
• Use phone tracking software to manage calls and log activity – note caller information and progress on issues
• Serve as first line contact for troubleshooting problems with hardwareWork with co-workers – backup others, troubleshoot problems

Qualifications

Requirements

• Able to successfully pass a Credit Screen
• Able to successfully pass a Background Check
• High school diploma or equivalent
• Knowledge of Microsoft Office products
• Strong service orientation skills
• Excellent verbal and written communication skills and data entry
• Able to manage multiple tasks

Pluses

• Experience in a call center
• Automotive or auction experience
• Fluent in Spanish
• Associates degree or related experience preferred
• ort effective department performance