Customer Support Specialist

AutoTec LLC; Birmingham (AL); Presencial; USD 23.000 - 32.000; Jornada completa

Descripción de la vacante

AutoTec LLC in Birmingham, AL seeks a Customer Support Specialist to handle incoming calls from auctions and dealers subscribing to AuctionACCESS, processing data, and maintaining accurate system notes. You will respond to routine inquiries and log activity with precision.

The role requires strong communication, data entry, and proficiency with Microsoft Office. Call-center or automotive auction experience is a plus; Spanish language ability is beneficial.

Formación

• High school diploma or equivalent required.
• Experience with Microsoft Office products preferred.
• Strong communication and data entry skills.
• Ability to manage multiple tasks simultaneously.

Responsabilidades

• Process data/images with high quality, authenticity, and legality; 2 business days turnaround and 25+ calls per day.
• Monitor document quality and enter missing information into AuctionACCESS system.
• Assist customers and answer questions about the system, including routine and non-standard questions.
• Escalate issues to Team Leader/Manager for problems, bugs, or enhancements.
• Use phone tracking software to log calls and progress on issues.
• Serve as first line contact for troubleshooting hardware problems.
• Collaborate with coworkers and provide backups as needed.

Conocimientos

Service orientation

Communication

Data entry

Multitasking

Educación

High school diploma or equivalent

Associate degree or related experience

Herramientas

Microsoft Office

Phone tracking software

Descripción del empleo

Customer Support Specialist# Customer Support SpecialistHot JobHeadquarters - Birmingham, AL 35209## OverviewSalary Range$20.00 Hourly## Description**Summary:**Answer incoming calls from auctions and dealers who subscribe to AuctionACCESS. Charged with providing exceptional service on routine matters. Answer 25+ calls per day and maintain appropriate system notes and documentation. Process and verify data from dealers and auctions.**Responsibilities:*** Process data/images with high quality, authenticity, and legality meeting performance standard of 2 business days turnaround and 25+ calls per day* Monitor quality of documents and enter missing information into the AuctionACCESS system* Assist customers/answer questions about the system including routine and non-standard questions* Escalate issues and inform Team Leader and/or Manager about problems, software bugs and needs for enhancements* Use phone tracking software to manage calls and log activity – note caller information and progress on issues* Serve as first line contact for troubleshooting problems with hardware* Work with co-workers – backup others, troubleshoot problems## Qualifications**Requirements:*** Able to successfully pass a Credit Screen* Able to successfully pass a Background Check* High school diploma or equivalent* Knowledge of Microsoft Office products* Strong service orientation skills* Excellent verbal and written communication skills and data entry* Able to manage multiple tasks**Pluses:*** Experience in a call center* Automotive or auction experience* Fluent in Spanish* Associates degree or related experience preferred* ort effective department performance