Auction Operations: Customer Service Specialist

Ritchie Bros.; Flint (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

15 days PTO per year

Job summary

RB Global is seeking a Customer Service Representative to support branches and service centers with a strong emphasis on delivering an outstanding customer experience through multiple communication channels.

The role requires excellent interpersonal skills, a proactive team mindset, and the ability to manage tasks independently in a fast-paced environment. This position is based on site in Flint, MI and includes standard benefits and a supportive team culture.

Qualifications

• Ability to communicate comfortably with customers.
• Team player who assists peers.
• Digital literacy and basic computer skills.
• Strong time management and organizational skills.
• Positive, customer-focused attitude.

Responsibilities

• Provide customer support via mail, phone, and in person.
• Process orders and enter data into internal systems.
• Reference pricing and delivery information to customers.
• Respond to questions and requests from customers.
• Set up and maintain customer records.
• Perform clerical duties and word processing as needed.
• Prepare paperwork for auction days and secure approvals.
• Assist with additional office duties as required.

Skills

Communication with customers

Team player

Digital literacy

Time management

Positive attitude

Independent work

Interpersonal skills

Professional appearance

Job description

RB Global is seeking a Customer Service Representative to support branches and service centers with a strong emphasis on delivering an outstanding customer experience through multiple communication channels.

The role requires excellent interpersonal skills, a proactive team mindset, and the ability to manage tasks independently in a fast-paced environment. This position is based on site in Flint, MI and includes standard benefits and a supportive team culture.