Global Auction Customer Specialist

Ritchie Bros.; Belleville (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with 100% match up to 4%

15 days PTO per year

Job summary

RB Global is seeking a Customer Service Representative to deliver outstanding service, process payments from successful bidders, and support sale-day activities across our global auctions. This role emphasizes in-person interaction, accuracy, and a proactive approach to resolving inquiries during fast-paced events.

You will organize documents, manage tabs and codes, and ensure all transactions are recorded promptly.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers and able to learn new software.
• Excellent keyboarding skills for data entry.
• Commitment to providing fantastic customer service.
• Ability to maintain a positive attitude in high-pressure situations.
• Friendly, outgoing, patient personality.
• Thrives working as part of a team, pitching in where you’re needed.

Responsibilities

• Organize keys and documents by internal coding system and lot numbers; upload documents to the web each sale.
• Actively communicate with multiple departments and customers regarding documents such as LOLCs and purge documents.
• Process payments from successful bidders.
• Provide customers with information about auxiliary services.
• Ensure superior customer service to all customers.
• Support RB Unreserved Commitment to Safety: send everyone home safely.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Teamwork

Positive attitude

Adaptability

Job description

RB Global is seeking a Customer Service Representative to deliver outstanding service, process payments from successful bidders, and support sale-day activities across our global auctions. This role emphasizes in-person interaction, accuracy, and a proactive approach to resolving inquiries during fast-paced events.

You will organize documents, manage tabs and codes, and ensure all transactions are recorded promptly.