Customer Service & Data Entry Specialist

Ritchie Bros.; Yorktown (VA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with company match

15 days PTO

Job summary

RB Global, a proud RB Global family member of IAA Holdings, LLC, seeks a Customer Service Representative to provide exceptional support across mail, phone, and in-person channels. You will process orders, reference pricing, and maintain records while upholding a team-first mindset.

This role emphasizes strong communication, digital literacy, and a professional appearance as you contribute to branch growth and customer satisfaction at multiple service centers.

Qualifications

• Ability to communicate comfortably with customers.
• A phenomenal teammate, willing to assist your peers.
• Digital literacy required for internal systems and data entry.
• Strong time management to handle multiple tasks efficiently.
• Positive attitude and proactive problem solving.
• Ability to work independently with minimal supervision.
• Strong interpersonal skills for customer interactions.
• Professional and clean appearance in all customer-facing situations.

Responsibilities

• Provide a variety of customer support services through mail, telephone, and direct personal contact.
• Process orders and assignments and enter data into internal computer systems.
• Reference pricing and delivery information for customers.
• Respond to customer questions, inquiries, and requests.
• Set up new and maintain existing records.
• Perform word processing, filing, and related clerical duties.
• Process paperwork in preparation for auction day and assist with other duties around the office.

Skills

Customer communication

Team player

Digital literacy

Time management

Positive attitude

Independent work

Interpersonal skills

Professional appearance

Job description

RB Global, a proud RB Global family member of IAA Holdings, LLC, seeks a Customer Service Representative to provide exceptional support across mail, phone, and in-person channels. You will process orders, reference pricing, and maintain records while upholding a team-first mindset.

This role emphasizes strong communication, digital literacy, and a professional appearance as you contribute to branch growth and customer satisfaction at multiple service centers.