Attendant - Valet

Bally's Corporation; Rock Island (IL); On-site; USD 17,000 - 24,000; Full time

Job summary

Bally's Corporation in Rock Island, IL is seeking a valet attendant to greet guests, assist with luggage and mobility needs, and drive/park both automatic and manual transmission vehicles. The role emphasizes delivering superior guest service, safety, and knowledge of casino promotions and events.

Candidates should be 18+, have a valid driver’s license, and be capable of working varied shifts including days, nights, weekends, and holidays.

Qualifications

• Read, write, speak and understand English.
• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Must be 18 years old.
• Valid driver's license with good driving record.

Responsibilities

• Develops and maintains a service culture delivering superior guest service by all team members.
• Open doors for arrivals/departures, greet guests, and bid farewell.
• Assist guests in wheelchairs to the Casino when necessary.
• Ensure lights are on when needed and off when parked; monitor and maintain area cleanliness.
• Know all casino and hotel outlets, promotions, and events; participate in keeping valet area tidy.
• Ensure safety and respect for company and guest property; adhere to policies.

Skills

Customer service

English proficiency

Communication

18+ age requirement

Driver's license

Valid driving record

Vehicle operation (auto)

Vehicle operation (manual)

Job description

Responsibilities:

• Develops, maintains a service culture that ensures the delivery of superior internal/external guest service by all team members.
• Ensures guests keys are not in the car prior to locking it.
• Ensure that lights are turned on when needed and are turned off when the car is parked.
• When idle, you should help keep the valet area clean.
• Assist guests in wheel chairs to the Casino when necessary
• Safety, and respect for all company and guests property.
• Ensures department adheres to all regulatory, departmental and company policies and procedures.
• Ensure cars are in park for automatic transmissions, or neutral with the emergency brake on for manual transmissions, when bringing it back to the guest or parking it.
• Open doors of arrivals and departures for guests, greet them, wish them good luck and a gracious farewell.
• Greets all guests with positive upbeat attitude upon arrival
• Has knowledge of all areas of the casino and hotel outlets
• Knowledge of all promotions and events
• All other duties as assigned

Environmental Working Conditions:

• The work environment contains bright lights, loud noise, and stressful situations.

Target Salary:

• Target Salary Range $15 plus tips.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Experience

• Operate in mentally and physically stressful situations (preferred)
• Physically mobile with reasonable accommodations (preferred)
• Able to work varied shifts - i.e. days, nights, weekends, and holidays (preferred)
• Able to drive automatic and manual transmission vehicles (preferred)
• Valid driver's license with good driving record (preferred)
• Read, write, speak, and understand English (preferred)
• Excellent written and verbal communication skills (preferred)
• Excellent customer service skills (preferred)
• Must be 18 years old (preferred)

Licenses & Certifications

• Iowa Driver's License (preferred)
• Illinois Driver License (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.