Attendant - Valet

Bally's Quad Cities Casino & Hotel; Rock Island (IL); On-site; USD 17,000 - 24,000; Full time

Job summary

Bally's Quad Cities Casino & Hotel in Rock Island, IL is seeking an energetic valet attendant to deliver friendly, efficient guest service across casino and hotel operations.

You will park and retrieve guest vehicles, assist guests with luggage or wheelchair needs, ensure safety in car handling, and maintain a clean, organized valet area while upholding all company policies and standards.

Qualifications

• Proven hospitality or guest service experience preferred.
• Strong communication and interpersonal skills.
• Ability to assist guests with needs in a fast-paced environment.

Responsibilities

• Park and retrieve guest vehicles with care and efficiency.
• Ensure keys are secured and lights are managed appropriately.
• Keep valet area clean and organized at all times.
• Assist guests with wheelchair needs when necessary.
• Greet guests warmly, open doors, provide directions and information.
• Adhere to safety, regulatory, and company policies.

Skills

Guest service

Communication

Driving (auto & manual)

Customer focus

Job description

Job Category: Operations - Valet and Transportation

Requisition Number: ATTEN012127

• Posted : October 1, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Rock Island, IL 61201, USA

Description

Responsibilities:

• Develops, maintains a service culture that ensures the delivery of superior internal/external guest service by all team members.
• Ensures guests keys are not in the car prior to locking it.
• Ensure that lights are turned on when needed and are turned off when the car is parked.
• When idle, you should help keep the valet area clean.
• Assist guests in wheel chairs to the Casino when necessary
• Safety, and respect for all company and guests property.
• Ensures department adheres to all regulatory, departmental and company policies and procedures.
• Ensure cars are in park for automatic transmissions, or neutral with the emergency brake on for manual transmissions, when bringing it back to the guest or parking it.
• Open doors of arrivals and departures for guests, greet them, wish them good luck and a gracious farewell.
• Greets all guests with positive upbeat attitude upon arrival
• Has knowledge of all areas of the casino and hotel outlets
• Knowledge of all promotions and events
• All other duties as assigned

Environmental Working Conditions:

• The work environment contains bright lights, loud noise, and stressful situations.
• Target Salary Range $15 plus tips.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Preferred

Operate in mentally and physically stressful situations

Physically mobile with reasonable accommodations

Able to work varied shifts – i.e. days, nights, weekends, and holidays

Able to drive automatic and manual transmission vehicles

Valid driver’s license with good driving record

Read, write, speak, and understand English

Excellent written and verbal communication skills

Must be 18 years old

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.