Attendant - Valet

Bally's Interactive; Rock Island (IL); On-site; USD 17,000 - 24,000; Full time

Job summary

Bally's Interactive in Rock Island, IL seeks a courteous valet attendant to deliver superior guest service in a fast-paced casino and hotel environment. You will welcome guests, assist with parking, operate doors, and maintain a safe, welcoming area.

This role requires staying attentive to safety, following policies, and helping guests navigate the property. You’ll be part of a team that values a positive attitude, reliability, and a willingness to work flexible hours with tips.

Responsibilities

• Delivers superior guest service to internal and external guests.
• Checks that guest keys are removed before locking the car.
• Turns lights on when needed and off after parking.
• Keeps the valet area clean when idle.
• Assists guests in wheelchairs to the casino when needed.
• Ensures safety and respects company and guest property.
• Follows all regulatory and company policies.
• Puts autos in park or neutral with brake on when returning or parking.
• Opens doors, greets guests, and offers a courteous farewell.
• Greets guests with a positive, upbeat attitude.
• Maintains knowledge of casino and hotel outlets.
• Knows promotions and events.
• All other duties as assigned.

Job description

Responsibilities:

• Develops, maintains a service culture that ensures the delivery of superior internal/external guest service by all team members.
• Ensures guests keys are not in the car prior to locking it.
• Ensure that lights are turned on when needed and are turned off when the car is parked.
• When idle, you should help keep the valet area clean.
• Assist guests in wheel chairs to the Casino when necessary
• Safety, and respect for all company and guests property.
• Ensures department adheres to all regulatory, departmental and company policies and procedures.
• Ensure cars are in park for automatic transmissions, or neutral with the emergency brake on for manual transmissions, when bringing it back to the guest or parking it.
• Open doors of arrivals and departures for guests, greet them, wish them good luck and a gracious farewell.
• Greets all guests with positive upbeat attitude upon arrival
• Has knowledge of all areas of the casino and hotel outlets
• Knowledge of all promotions and events
• All other duties as assigned

Environmental Working Conditions:

• The work environment contains bright lights, loud noise, and stressful situations.

Target Salary:

• Target Salary Range $15 plus tips.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.