Support Service Attendant - Valet

Four Winds Casinos are Equal Opportunity Employers; South Bend (IN); On-site; USD 26,000 - 38,000; Full time

Job summary

Four Winds Casinos are Equal Opportunity Employers is seeking a Valet attendant to ensure safe operation and efficient transport of vehicles on the property. You will assist guests, manage valet receipts, and coordinate with supervisors to maintain high guest satisfaction.

The role requires a valid state driver's license, a good driving record, and a Level 4 Gaming License, with strong communication and physical endurance for a fast-paced casino environment.

Qualifications

• High school diploma or GED preferred.
• Valid driver’s license from the state with a good driving record.
• Level 4 Gaming License required.
• Must possess strong communication skills and physical endurance.

Responsibilities

• Assist guests promptly and courteously in valet and coat check areas.
• Enter and update guest information in the database.
• Park and locate vehicles, attach keys and valet receipts.
• Parks vehicles and follows safety guidelines.
• Communicate valet and shuttle information to Supervisors and team.
• Maintain a neat and professional appearance.
• Support other department duties as assigned.

Skills

Guest service

Communication

Physical stamina

Attention to detail

Education

High school diploma or GED

Job description

SUMMARY:

Responsible for the safe operation and transport of vehicles on property in accordance with established policies, procedures, and controls.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Assists guests promptly and courteously in valet and coat check areas.
• Collects, stores, tracks and returns items, including promotional items, dropped off by guests.
• Greets arriving guests outside under the Porte Cochere
• Enters and updates guest information in the database.
• Parks vehicles in designated areas of the property, then accurately records the location of the vehicle onto a valet receipt, which is attached to the appropriate keys and stored in the Valet office until the guest is ready to leave the property.
• Picks-up vehicles from the valet lot, in accordance with established safety guidelines.
• Effectively communicates with the Supervisor on duty.
• Promptly clears canopy area of cars to be parked.
• Communicates Valet operation and Shuttle information to the Supervisors and team.
• Presents a clean, neat and well-groomed appearance.
• Ensures a maximum level of guest service and satisfaction is achieved and maintained.
• Held accountable for the accuracy and thoroughness of departmental records and reports.
• Maintains a working knowledge of the facilities, as well as special events on property, in order to advise guests and fellow employees of same, whenever possible.
• Assist with other Support Services duties as assigned.
• Performs other job-related duties as directed.
• The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED) preferred.

SPECIAL QUALIFICATIONS:

Must possess a valid driver’s license from the state, as well as a good driving record. Physical endurance and stamina, as well as effective communication skills required.

This position requires a Level 4 Gaming License.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

Ability to apply common sense reasoning to variety of situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, run, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly exposed to outside weather conditions.

The noise level in the work environment is usually moderate to loud. A casino environment is typically smoky.