Attendant Room

IHG Hotels & Resorts; Naperville (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

IHG Hotels & Resorts is looking for a Room Attendant to ensure guest rooms are clean, fresh, and welcoming after a busy day. You will be on your feet most of the day and may assist with deep cleaning and turndown duties.

Flexibility, including nights and weekends, is required to support hotel operations. Teamwork with other departments and a focus on safety and efficiency help maintain high standards and guest satisfaction.

Qualifications

• This is a physical role requiring stamina.
• Ability to lift up to 23 kg (50 lb).
• Willing to work nights, weekends, and holidays.
• Basic reading, writing, and math skills.

Responsibilities

• Clean and refresh guest rooms and suites daily.
• Replace used amenities and log supplies.
• Assist guests with needs and directions.
• Report maintenance issues to supervisor.
• Assist with other housekeeping duties as needed.

Skills

Physical stamina

Strength

Flexibility

Literacy skills

Job description

Role Purpose

As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit oflast minutework done.

Key Accountabilities

• You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests.
• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example.
• Keep your supervisor updated on room service progress and alert them to any repairs needed
• Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed.
• Be organised - keep on top of supplies and amenities and always try to minimise waste.
• Reunite items with owners – and log any lost and found property.
• Look smart – wear your uniform with pride.
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May regularly assist with deep cleaning projects.
• May have turndown duties.
• May assist with other duties as assigned.

Key Skills & Experiences

• It’s a physical role and you’ll be on your feet most of the day, so fitness is important.
• Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.
• You’ll might need to bend and kneel to complete some activities.
• Literacy skills - reading, writing and basic maths skills.
• Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.