Attendant Room

IHG Army Hotels; Fort Benning (GA); On-site; USD 20,000 - 29,000; Full time

Job summary

IHG is seeking a Room Attendant to maintain fresh and welcoming guest rooms. You will ensure rooms meet high standards, assist guests with basic needs, and log items lost and found. The role emphasizes safety, organization, and teamwork across hotel operations.

Shifts may include nights, weekends, and holidays. The position requires physical stamina and the ability to lift up to 50 pounds, with a neat appearance in uniform and a proactive service mindset.

Qualifications

• Physical role requiring stamina and endurance.
• Ability to lift up to 50 pounds and handle heavy objects.
• Ability to bend, kneel and move around facilities.
• Basic reading, writing and math skills.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Ensure hotel rooms meet standards and are clean and welcoming.
• Assist guests with needs and directions as required.
• Keep supervisor informed on room status and repairs.
• Follow safety procedures and wear protective equipment when needed.
• Organize supplies and minimize waste across housekeeping areas.
• Log lost and found items and reunite with owners.
• Maintain a neat appearance in uniform and professionalism.
• Assist with ad-hoc duties and deep cleaning tasks as needed.
• Support other departments to ensure quality service.

Skills

Physical fitness

Heavy lifting up to 50 lbs

Bend and kneel

Literacy skills

Flexible shifts

Job description

Role Purpose

As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit oflast minutework done.

Key Accountabilities

• You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests.


• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example.


• Keep your supervisor updated on room service progress and alert them to any repairs needed


• Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed.


• Be organised - keep on top of supplies and amenities and always try to minimise waste.


• Reunite items with owners – and log any lost and found property.


• Look smart – wear your uniform with pride.


• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.


• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.


• Report, turn in, and/or log all lost and found items according to established procedures.


• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.


• May regularly assist with deep cleaning projects.


• May have turndown duties.


• May assist with other duties as assigned.

Key Skills & Experiences

• It’s a physical role and you’ll be on your feet most of the day, so fitness is important.


• Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.


• You’ll might need to bend and kneel to complete some activities.


• Literacy skills - reading, writing and basic maths skills.


• Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.


• The hourly pay rate for this position is $17.75