Housekeeping Room Attendant

IHG Hotels; Texas; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401k plan

Job summary

IHG Hotels is seeking a Room Attendant to keep our rooms and suites fresh and welcoming for guests after busy days. You'll ensure spaces are tidy, well stocked, and inviting, ready for guests to relax or finish a bit of work.

This role is physical, with shifts that may include nights, weekends and holidays. You will work with team members across departments, follow safety procedures, and help reunite found items with owners while maintaining high standards of service.

Qualifications

• This is a physical role; you will be on your feet most of the day.
• Occasional lifting up to 50 pounds and/or pushing heavy objects.
• You may need to bend and kneel to complete tasks.
• Literacy, basic maths, and reading comprehension required.
• Flexible shifts including nights, weekends, and holidays.

Responsibilities

• Ensure rooms meet standards and are welcoming and clean.
• Assist guests with needs like toothbrushes or directions.
• Notify supervisor about room service progress and repairs.
• Follow safety procedures and wear protective equipment when required.
• Manage supplies and minimise waste; log lost and found items.
• Reunite items with owners and log them per procedures.
• Wear uniform and look professional.
• Support ad-hoc duties and team collaboration with other departments.
• Monitor supplies and minimise waste across areas.
• Close logs for lost and found items.
• May assist with deep cleaning and occasional turndown duties.
• May assist with other duties as assigned.

Skills

Physical fitness

Strength

Lifting up to 50 pounds

Flexibility

Literacy

Shift flexibility

Job description

Role Purpose

As a Room Attendant - you'll make sure our rooms and suites are always 'fresh and welcoming' for our guests after a busy day at work - creating a haven for them to escape and relax in - or get a bit of last minute work done.

Key Accountabilities

• You'll make sure our rooms are always at their best - we have standards - but it's down to you to make that room special and memorable for guests.
• Help guests - you'll be happy to help if someone needs a toothbrush or directions for example.
• Keep your supervisor updated on room service progress and alert them to any repairs needed.
• Safety aware - follow our established safety procedures at all times - and wear protective equipment when needed.
• Be organised - keep on top of supplies and amenities and always try to minimise waste.
• Reunite items with owners - and log any lost and found property.
• Look smart - wear your uniform with pride.
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done.
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May regularly assist with deep cleaning projects.
• May have turndown duties.
• May assist with other duties as assigned.

Key Skills & Experiences

• It's a physical role and you'll be on your feet most of the day, so fitness is important.
• Strength - with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.
• You'll might need to bend and kneel to complete some activities.
• Literacy skills - reading, writing and basic maths skills.
• Flexible attitude to shifts - you may need to work nights, weekends and/or holidays.

The hourly pay rate for this role is $17.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.