Attendant Room

IC - Boston (BOSHA); Boston (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

IHG Hotels & Resorts in Boston is seeking a Room Attendant to keep guest rooms fresh and welcoming after busy days. You’ll ensure suites meet our high standards of cleanliness and comfort, creating a relaxing haven for guests to unwind or prepare for the day ahead.

This role requires physical stamina, the ability to lift up to 50 pounds, and flexibility to work nights, weekends and holidays. You’ll work as part of a hotel team, report needs to your supervisor, follow safety procedures, and help

Qualifications

• This is a physical role with standing most of the day.
• Occasional lifting up to 50 pounds / 23 kilograms.
• Willingness to work nights, weekends and holidays.
• Basic literacy in reading, writing and maths.

Responsibilities

• Ensure rooms meet high standards and are clean and welcoming.
• Assist guests with needs such as toothbrushes or directions.
• Update supervisor on room service progress and repairs needed.
• Follow safety procedures and wear protective equipment when required.
• Organise supplies and amenities and minimise waste.
• Log lost and found items and reunite with owners where possible.
• Work as part of a hotel team and coordinate with other departments.
• May assist with deep cleaning and occasional turndown duties.
• Monitor and control supplies across housekeeping areas.

Skills

Heavy lifting

Fitness

Flexible shifts

Literacy skills

Flexibility

Job description

Role Purpose

As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit oflast minutework done.

Key Accountabilities

• You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests.
• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example.
• Keep your supervisor updated on room service progress and alert them to any repairs needed
• Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed.
• Be organised - keep on top of supplies and amenities and always try to minimise waste.
• Reunite items with owners – and log any lost and found property.
• Look smart – wear your uniform with pride.
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May regularly assist with deep cleaning projects.
• May have turndown duties.
• May assist with other duties as assigned.

Key Skills & Experiences

• It’s a physical role and you’ll be on your feet most of the day, so fitness is important.
• Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.
• You’ll might need to bend and kneel to complete some activities.
• Literacy skills - reading, writing and basic maths skills.
• Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.