Room Attendant

MA - Building 12015 (ZYLEA); Petersburg (VA); On-site; USD 24,000 - 32,000; Full time

Job summary

IHG is seeking a Room Attendant to maintain clean, inviting guest rooms and support the housekeeping team. You will ensure rooms meet brand standards, assist guests with basic needs, and help with inventory and safe operation of duties in a fast-paced hotel environment.

The role requires physical stamina, ability to lift up to 23 kg, and flexibility to work nights, weekends or holidays. teamwork and attention to detail are essential for delivering top-quality service.

Qualifications

• It’s a physical role requiring stamina.
• Ability to lift up to 23 kg and handle routine housekeeping tasks.
• Willingness to work nights, weekends and holidays as needed.
• Basic reading, writing and math skills for inventory and logbooks.

Responsibilities

• Ensure rooms and suites meet brand standards and are welcoming.
• Assist guests with basic needs (toiletries, directions, etc.).
• Notify supervisor of progress and any repair needs.
• Follow safety procedures and wear required PPE.
• Manage supplies and minimize waste.
• Log lost and found items and return to owners.
• Work with other departments to ensure quality service.
• Assist with occasional deep cleaning and turndown duties.

Skills

Physical fitness

Lifting up to 23 kg

Shift flexibility

Literacy skills

Job description

Role Purpose

As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit oflast minutework done.

Key Accountabilities

• You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests.
• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example.
• Keep your supervisor updated on room service progress and alert them to any repairs needed
• Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed.
• Be organised - keep on top of supplies and amenities and always try to minimise waste.
• Reunite items with owners – and log any lost and found property.
• Look smart – wear your uniform with pride.
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May regularly assist with deep cleaning projects.
• May have turndown duties.
• May assist with other duties as assigned.

Key Skills & Experiences

• It’s a physical role and you’ll be on your feet most of the day, so fitness is important.
• Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.
• You’ll might need to bend and kneel to complete some activities.
• Literacy skills - reading, writing and basic maths skills.
• Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.