Attendant Room

InterContinental Hotels Group; Columbia (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

InterContinental Hotels Group in Columbia, SC is seeking a Room Attendant to keep guest rooms and suites fresh and welcoming after busy days. You’ll follow standards, assist guests with small requests, and coordinate with housekeeping and other departments to ensure high-quality service.

This role is physical, involves standing most of the day, lifting up to 50 pounds, and flexible shifts including nights, weekends, and holidays.

Qualifications

• Must maintain physical fitness for a fast-paced housekeeping role.
• Capable of lifting up to 50 pounds / 23 kilograms and moving items as needed.
• Able to bend, kneel, and work at various heights.
• Basic reading, writing and math skills for logging tasks.

Responsibilities

• Ensure rooms and suites meet cleanliness standards and feel welcoming to guests.
• Assist guests with small requests and directions when needed.
• Keep supervisor informed of progress and any repairs required.
• Follow safety procedures and wear PPE when necessary.

Skills

Physical fitness

Heavy lifting

Mobility and flexibility

Literacy and numeracy

Job description

Role Purpose

As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit oflast minutework done.

Key Accountabilities

• You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests.
• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example.
• Keep your supervisor updated on room service progress and alert them to any repairs needed
• Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed.
• Be organised - keep on top of supplies and amenities and always try to minimise waste.
• Reunite items with owners – and log any lost and found property.
• Look smart – wear your uniform with pride.
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May regularly assist with deep cleaning projects.
• May have turndown duties.
• May assist with other duties as assigned.

Key Skills & Experiences

• It’s a physical role and you’ll be on your feet most of the day, so fitness is important.
• Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.
• You’ll might need to bend and kneel to complete some activities.
• Literacy skills - reading, writing and basic maths skills.
• Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.