Attendant Room InterContinental Hotel and Conference Center

IHG Hotels & Resorts; Cleveland (OH); On-site; USD 24,000 - 36,000; Full time

Job summary

InterContinental Hotels Group is hiring a Room Attendant to ensure rooms and suites are fresh, clean, and welcoming for guests after a busy day. You will support guests with basic requests, maintain supplies, and work with other departments to deliver exceptional service.

The role is physically demanding, requiring standing most of the day, lifting up to 50 pounds, and flexibility to work nights, weekends, and holidays as needed.

Qualifications

• It’s a physical role and you’ll be on your feet most of the day.
• Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and/or pushing/pulling heavy objects.
• You’ll might need to bend and kneel to complete some activities.
• Literacy skills - reading, writing and basic maths skills.

Responsibilities

• Make sure rooms are clean and welcoming.
• Assist guests with basic requests and directions.
• Log lost and found items and report issues to supervisors.
• Follow safety procedures and wear protective equipment when required.
• Maintain supplies and minimise waste.
• Be part of a team and coordinate with other departments for quality service.
• May assist with deep cleaning tasks and other duties as assigned.

Skills

Physical stamina

Flexibility

Literacy skills

Team player

Job description

Role Purpose

As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit oflast minutework done.

Key Accountabilities

• You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests.
• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example.
• Keep your supervisor updated on room service progress and alert them to any repairs needed
• Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed.
• Be organised - keep on top of supplies and amenities and always try to minimise waste.
• Reunite items with owners – and log any lost and found property.
• Look smart – wear your uniform with pride.
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May regularly assist with deep cleaning projects.
• May have turndown duties.
• May assist with other duties as assigned.

Key Skills & Experiences

• It’s a physical role and you’ll be on your feet most of the day, so fitness is important.
• Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.
• You’ll might need to bend and kneel to complete some activities.
• Literacy skills - reading, writing and basic maths skills.
• Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.