Attendant Room InterContinental Hotel and Conference Center 2

InterContinental Hotels Group; Cleveland (OH); On-site; USD 24,000 - 34,000; Full time

Job summary

InterContinental Hotels Group in Cleveland is seeking a Room Attendant to keep guest rooms clean, fresh, and welcoming after busy days. You will be on your feet most of the day, maintain high cleanliness standards, and assist guests with simple requests to enhance their stay.

This role suits reliable team players who can handle shifts, may include nights, weekends or holidays, and who take pride in a sharp uniform and outstanding guest service.

Qualifications

• Physical role requiring being on your feet for long periods.
• Ability to lift up to 50 pounds / 23 kilograms and push/pull heavy objects.
• Bending and kneeling may be required to complete tasks.
• Reading, writing and basic maths skills.
• Shifts may include nights, weekends and holidays.

Responsibilities

• Ensure guest rooms are clean, fresh and welcoming and meet hotel standards.
• Assist guests with needs (e.g., toothbrushes, directions) politely.
• Update supervisor on room service progress and report repairs.
• Follow safety procedures and wear protective equipment when needed.
• Manage supplies and amenities and minimise waste.
• Log and reunite lost and found items with owners.
• Maintain a smart uniform and professional appearance.
• Support other duties as needed and assist other departments as required.
• Assist with deep cleaning duties and possible turndown tasks.

Skills

Fitness

Strength

Mobility

Literacy

Flexible shifts

Job description

Role Purpose

As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit oflast minutework done.

Key Accountabilities

• You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests.
• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example.
• Keep your supervisor updated on room service progress and alert them to any repairs needed
• Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed.
• Be organised - keep on top of supplies and amenities and always try to minimise waste.
• Reunite items with owners – and log any lost and found property.
• Look smart – wear your uniform with pride.
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May regularly assist with deep cleaning projects.
• May have turndown duties.
• May assist with other duties as assigned.

Key Skills & Experiences

• It’s a physical role and you’ll be on your feet most of the day, so fitness is important.
• Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.
• You’ll might need to bend and kneel to complete some activities.
• Literacy skills - reading, writing and basic maths skills.
• Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.