ATM Ops & Card Services Lead (Hybrid/Remote)

Mission Fed Credit Union; San Diego (CA); Hybrid; USD 34,000 - 43,000; Full time

Benefits offered by this job

Top Workplace recognition

Hybrid work arrangement

Paid time off + holidays

Job summary

Mission Federal Credit Union is seeking an ATM Representative in a hybrid role based in San Diego, CA. You will coordinate ATM installations, monitor performance, and maintain uptime across the ATM fleet to ensure reliable member access.

You will collaborate with internal teams and external vendors on projects, handle cash management, balancing, settlements, and audits, and support service continuity with strong attention to detail and customer service.

Qualifications

• Associate's degree in Business Administration or related field; equivalent experience may be substituted.
• Minimum of 2 years in financial services, ATM operations, or related environment preferred.
• Experience coordinating with vendors and internal partners to resolve issues and support projects.
• Strong troubleshooting and analytical skills with ability to identify issues and resolve them.

Responsibilities

• Coordinate ATM installations, upgrades, de-installations, maintenance, and ongoing operational activities to ensure maximum uptime across the ATM fleet.
• Monitor ATM performance, troubleshoot issues, identify trends, and partner with internal teams and vendors to resolve problems and improve reliability.
• Support daily ATM operations including cash management, balancing, settlements, service calls, maintenance tracking, and audits to ensure compliant operations.
• Collaborate with Accounting, IT, Branch Operations, Marketing, Compliance, Legal, and external vendors to support ATM initiatives and objectives.
• Ensure ATMs remain operational, well-maintained, and properly branded for a reliable member experience.

Skills

Analytical thinking

Customer service mindset

Organizational skills

Strong communication

Multi-tasking

Education

Associate's degree in Business Administration

Tools

Symitar

STAR Station

Microsoft 365

Job description

Mission Federal Credit Union is seeking an ATM Representative in a hybrid role based in San Diego, CA. You will coordinate ATM installations, monitor performance, and maintain uptime across the ATM fleet to ensure reliable member access.

You will collaborate with internal teams and external vendors on projects, handle cash management, balancing, settlements, and audits, and support service continuity with strong attention to detail and customer service.