ATM Operations & Card Services Specialist

Mission Federal Credit Union; San Diego (CA); Hybrid; USD 34,000 - 43,000; Full time

Benefits offered by this job

Top Workplace recognition

Fully remote positions available

18 days PTO + 12 holidays

6% 401(k) match

Full benefits package

Personal concierge through Overalls (6

Job summary

Mission Fed's ATM Representative in San Diego blends technology, operations, and vendor management to ensure reliable ATM access for members. This hybrid role supports maintenance, cash management, and service continuity across our ATM network.

You will monitor performance, troubleshoot issues, and collaborate with internal teams and external vendors to improve reliability and compliance while delivering excellent member service.

Qualifications

• Associate's degree in Business Administration, Business Management, or a related field; equivalent experience may be substituted.
• Minimum of 2 years of experience in financial services, electronic payments, ATM operations, card services, or a related operational environment preferred.
• Experience coordinating with vendors and internal business partners to resolve operational issues and support projects.
• Strong troubleshooting and analytical skills with the ability to identify issues, evaluate solutions, and follow through to resolution.
• Experience supporting system implementations, upgrades, maintenance activities, or operational processes is highly preferred.
• Ability to manage multiple priorities, work independently, and meet deadlines in a fast-paced environment.
• Excellent verbal and written communication skills with a strong customer service mindset.
• Proficiency with Microsoft 365 applications.
• Experience with Symitar, STAR Station, ATM processing platforms, or card services systems is preferred.
• Reliable transportation and the ability to travel locally as needed to support ATM-related activities.

Responsibilities

• Coordinate ATM installations, upgrades, de-installations, maintenance, and ongoing operational activities to ensure maximum uptime, availability, and service continuity across our ATM fleet.
• Monitor ATM performance, troubleshoot operational issues, identify trends, and partner with internal teams and vendors to quickly resolve problems and improve reliability.
• Support daily ATM operations including cash management, balancing, settlement activities, service call coordination, maintenance tracking, and audit support to ensure efficient and compliant operations.
• Work closely with Accounting, Information Technology, Branch Operations, Marketing, Compliance, Legal, and external vendors to support ATM initiatives, projects, and strategic objectives.
• Help ensure ATMs remain operational, well-maintained, properly branded, and compliant so members can enjoy convenient and reliable self-service banking solutions.
• Maintain operational documentation, support process improvements, coordinate system updates and deployments, and contribute to the ongoing success of Mission Fed's ATM and Card Services programs.
• This is a great opportunity to really have an impact on an organization and in an established Card Services Team for a well-respected, established credit union in San Diego County known for its community and member centered focus.

Skills

Troubleshooting

Analytical thinking

Communication

Customer service mindset

Time management

Education

Associate's degree in Business Administration/Management or related field

Tools

Microsoft 365

Symitar

STAR Station

ATM processing platforms

Job description

Mission Fed's ATM Representative in San Diego blends technology, operations, and vendor management to ensure reliable ATM access for members. This hybrid role supports maintenance, cash management, and service continuity across our ATM network.

You will monitor performance, troubleshoot issues, and collaborate with internal teams and external vendors to improve reliability and compliance while delivering excellent member service.