Card Services - ATM Representative

Mission Federal Credit Union; San Diego (CA); Híbrido; USD 34.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Top Workplace recognition

Fully remote positions available

18 days PTO + 12 holidays

6% 401(k) match

Full benefits package

Personal concierge through Overalls (6

Descripción de la vacante

Mission Fed's ATM Representative in San Diego blends technology, operations, and vendor management to ensure reliable ATM access for members. This hybrid role supports maintenance, cash management, and service continuity across our ATM network.

You will monitor performance, troubleshoot issues, and collaborate with internal teams and external vendors to improve reliability and compliance while delivering excellent member service.

Formación

• Associate's degree in Business Administration, Business Management, or a related field; equivalent experience may be substituted.
• Minimum of 2 years of experience in financial services, electronic payments, ATM operations, card services, or a related operational environment preferred.
• Experience coordinating with vendors and internal business partners to resolve operational issues and support projects.
• Strong troubleshooting and analytical skills with the ability to identify issues, evaluate solutions, and follow through to resolution.
• Experience supporting system implementations, upgrades, maintenance activities, or operational processes is highly preferred.
• Ability to manage multiple priorities, work independently, and meet deadlines in a fast-paced environment.
• Excellent verbal and written communication skills with a strong customer service mindset.
• Proficiency with Microsoft 365 applications.
• Experience with Symitar, STAR Station, ATM processing platforms, or card services systems is preferred.
• Reliable transportation and the ability to travel locally as needed to support ATM-related activities.

Responsabilidades

• Coordinate ATM installations, upgrades, de-installations, maintenance, and ongoing operational activities to ensure maximum uptime, availability, and service continuity across our ATM fleet.
• Monitor ATM performance, troubleshoot operational issues, identify trends, and partner with internal teams and vendors to quickly resolve problems and improve reliability.
• Support daily ATM operations including cash management, balancing, settlement activities, service call coordination, maintenance tracking, and audit support to ensure efficient and compliant operations.
• Work closely with Accounting, Information Technology, Branch Operations, Marketing, Compliance, Legal, and external vendors to support ATM initiatives, projects, and strategic objectives.
• Help ensure ATMs remain operational, well-maintained, properly branded, and compliant so members can enjoy convenient and reliable self-service banking solutions.
• Maintain operational documentation, support process improvements, coordinate system updates and deployments, and contribute to the ongoing success of Mission Fed's ATM and Card Services programs.
• This is a great opportunity to really have an impact on an organization and in an established Card Services Team for a well-respected, established credit union in San Diego County known for its community and member centered focus.

Conocimientos

Troubleshooting

Analytical thinking

Communication

Customer service mindset

Time management

Educación

Associate's degree in Business Administration/Management or related field

Herramientas

Microsoft 365

Symitar

STAR Station

ATM processing platforms

Descripción del empleo

ATM Representative

Hybrid | San Diego, CA

Compensation: $25.00- $31.00 per hour

Actual compensation within this range will be determined by factors including experience, qualifications, skills, and internal equity.

Do you enjoy solving operational challenges, coordinating with multiple teams and vendors, and ensuring critical technology is running smoothly? Are you someone who takes pride in keeping systems available, identifying opportunities for improvement, and delivering exceptional service behind the scenes?

We have an exciting opportunity for someone who enjoys combining technology, operations, vendor management, and member service. This role plays an important part in maintaining and supporting Mission Fed's ATM network, ensuring our members have reliable access to banking services whenever and wherever they need them. If this sounds like you, here are a few more details about the opportunity for an ATM Representative.

• Help keep our ATM network running at its best! Coordinate ATM installations, upgrades, de-installations, maintenance, and ongoing operational activities to ensure maximum uptime, availability, and service continuity across our ATM fleet.


• Be the go-to problem solver! Monitor ATM performance, troubleshoot operational issues, identify trends, and partner with internal teams and vendors to quickly resolve problems and improve reliability.


• Drive operational excellence! Support daily ATM operations including cash management, balancing, settlement activities, service call coordination, maintenance tracking, and audit support to ensure efficient and compliant operations.


• Partner across the organization! Work closely with Accounting, Information Technology, Branch Operations, Marketing, Compliance, Legal, and external vendors to support ATM initiatives, projects, and strategic objectives.


• Support member access and experience! Help ensure ATMs remain operational, well-maintained, properly branded, and compliant so members can enjoy convenient and reliable self-service banking solutions.


• Make an impact behind the scenes! Maintain operational documentation, support process improvements, coordinate system updates and deployments, and contribute to the ongoing success of Mission Fed's ATM and Card Services programs.


• This is a great opportunity to really have an impact on an organization and in an established Card Services Team for a well-respected, established credit union in San Diego County known for its community and member centered focus.

Here is what we are looking for:

• Associate's degree in Business Administration, Business Management, or a related field; equivalent experience may be substituted for education.


• Minimum of 2 years of experience in financial services, electronic payments, ATM operations, card services, or a related operational environment preferred.


• Experience coordinating with vendors and internal business partners to resolve operational issues and support projects.


• Strong troubleshooting and analytical skills with the ability to identify issues, evaluate solutions, and follow through to resolution.


• Experience supporting system implementations, upgrades, maintenance activities, or operational processes is highly preferred.


• Ability to manage multiple priorities, work independently, and meet deadlines in a fast-paced environment.


• Excellent verbal and written communication skills with a strong customer service mindset.


• Highly organized and detail-oriented with strong follow-through and accountability.


• Proficiency with Microsoft 365 applications.


• Experience with Symitar, STAR Station, ATM processing platforms, or card services systems is preferred.


• Reliable transportation and the ability to travel locally as needed to support ATM-related activities.


• Someone who enjoys collaborating with others, building relationships, solving problems, and continuously improving processes and services.

What we offer:

• A great work environment - our Team Members say so - we've won Top Workplaces 5 years including 2026! (#notsohumblebrag)


• Great team - our Team Members are the best (well we think so!)


• You can't beat a role in sunny San Diego, but we support fully remote positions too!


• 18 days of PTO in your first year plus 12 holidays a year!


• 6% 401(k) match!


• Full benefits package including medical, dental, vision, life insurance, etc.


• Personal concierge benefit through Overalls to help support you (100% employer paid)