ATM & ITM Operations Specialist

Burke & Herbert Bank; Alexandria (VA); On-site; USD 33,000 - 41,000; Full time

Job summary

Burke & Herbert Bank in Alexandria, VA is seeking an ATM/ITM Operations Specialist to manage and optimize our ATM/ITM network, including maintenance, vendor liaison, and performance analysis. You will support branches and staff while coordinating deployments and CIT processes.

The role requires 3–5 years in a financial setting, an associate degree or equivalent experience, and knowledge of NCR/Diebold ATM/ITM systems.

Qualifications

• Three to five years of experience in a financial institution or related field.
• Strong problem-solving skills with attention to detail.
• Associate's degree or demonstrated equivalent experience.
• Familiarity with ATM/ITM (NCR/Diebold) systems and digital teller operations.

Responsibilities

• Acts as the main point of contact for branch and digital teller staff, dispatching technicians, and coordinating Managed Services tickets to troubleshoot and repair ATMs and ITMs.
• Coordinate the proper installation, servicing, and maintenance of the ATM/ITM fleet; provide technical support and manage vendor relationships.
• Analyze performance metrics and prepare periodic reports for senior management on the utilization and performance of the ATM/ITM network.
• Perform balancing for ATMs and ITMs, monitoring and resolving discrepancies or errors.
• Lead projects for new machine deployments, upgrades, or system changes, including testing and validation of new installations.
• Manage the Cash-in-Transit (CIT) process and vendor service-level agreements (SLAs).
• Support internal teams with ATM/ITM-related tasks, such as transaction research and technical troubleshooting.

Skills

Organizational skills

Excel

Word

IT systems

Regulation E

Analytical thinking

ATM/ITM knowledge

Education

Associate's degree or equivalent experience

Tools

ATM/ITM systems (NCR)

Diebold systems

Job description

Burke & Herbert Bank in Alexandria, VA is seeking an ATM/ITM Operations Specialist to manage and optimize our ATM/ITM network, including maintenance, vendor liaison, and performance analysis. You will support branches and staff while coordinating deployments and CIT processes.

The role requires 3–5 years in a financial setting, an associate degree or equivalent experience, and knowledge of NCR/Diebold ATM/ITM systems.