ATM & ITM Fleet Operations Manager

Queensborough-National-Bank-; Augusta (GA); On-site; USD 75,000 - 110,000; Full time

Job summary

Queensborough National Bank & Trust is seeking an ATM Hardware Manager to oversee its fleet of ATM/ITM devices, implement policies, train staff, and drive efficiency. This role focuses on uptime, patches, installations, vendor collaboration, and cash management across the network.

The ideal candidate will have 5+ years in banking/operations, EFT/ATM knowledge, and strong MS Office skills, with the ability to multi-task and improve processes. On-site role based in Augusta, GA.

Qualifications

• At least 5 years of banking and/ or operations experience.
• Familiarity with banking terms, products and Bank Regulatory Guidelines.
• Knowledge/experience in EFT and ATM procedures/processes.
• Experience performing research, troubleshooting, and issue resolution.
• Ability to successfully handle multiple tasks simultaneously.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel)

Responsibilities

• Assess ATM/ITM functionality and monitor fleet uptime.
• Download and distribute quarterly patches from NCR for ATM & ITM fleet.
• Oversee new installations or relocation of existing machines.
• Works with ATM vendor to ensure ATM servicing practices are maintained.
• Monitor the performance of ATMs by identifying problems and working with ATM vendor when necessary.
• Tests applicable processes and procedures and collaborates with vendors and team members to align processes.
• Complete cash and procedural reviews of operation controls, security controls, transaction process and cash audits as needed.
• Order and manage daily cash levels for ATM and ITM network to ensure adequate funding and operational efficiency.
• Develop and maintain team schedule as needed to meet operational demands and staffing requirements.
• Collaborate with the Accounting Department to research, reconcile, and resolve ATM/ITM outages and balancing discrepancies.
• Review, verify, and approve invoices related to ATM/ITM operations.
• Review ATM/ITM transaction volume metrics to identify trends, support operational planning, and ensure service levels are maintained.
• Performs other duties as assigned

Skills

ATM procedures

Banking terms

Microsoft Office

Multi-tasking

Vendor coordination

Education

Bachelor's or better in Finance or related field

Tools

Microsoft Office Suite

Job description

Queensborough National Bank & Trust is seeking an ATM Hardware Manager to oversee its fleet of ATM/ITM devices, implement policies, train staff, and drive efficiency. This role focuses on uptime, patches, installations, vendor collaboration, and cash management across the network.

The ideal candidate will have 5+ years in banking/operations, EFT/ATM knowledge, and strong MS Office skills, with the ability to multi-task and improve processes. On-site role based in Augusta, GA.