ATM Field Service Technician — On-Call & Travel Ready

Hyosung America, Inc; Tacoma (WA); On-site; USD 60,000 - 90,000; Full time

Job summary

Hyosung America, Inc. is seeking a Field Service Engineer to service and maintain ATMs within a defined territory. You will perform on-site repairs, maintenance and software loading, with occasional travel required.

You may train other field engineers and assist with ATM staging and integration. You will work with bank staff and vendors and ensure adherence to service level agreements. A valid driver's license and the ability to travel nationwide are required.

Qualifications

• Associate degree or equivalent field experience.
• ATM maintenance experience preferred.
• Willingness to travel across the country.

Responsibilities

• Install, repair, software load and maintain ATMs within defined territory.
• Train bank staff or vendors on maintenance tasks.
• Collaborate with internal/external support for end-user maintenance.
• Maintain Service Level Agreements per customer contract.
• Handle medium to high complexity products/services.
• Occasional travel with short notice beyond home geography.
• Perform preventive maintenance incl. diagnostics, testing, cleaning.
• Manage spare parts and inventory processes.
• Complete administrative reports on time.
• On-call duty and independent work with minimal supervision.
• Provide exceptional customer service as a NHA representative.
• Maintain company property in good condition.
• Maintain valid driver’s license.

Skills

Electronics

Electro-mechanical systems

Voltmeters

Hand tools

Heavy lifting 80 lbs

Travel flexibility

Education

Associate's Degree in Electronics

3-5 years field service experience

Tools

Analog/Digital Voltmeters

Hand Tools

Job description

Hyosung America, Inc. is seeking a Field Service Engineer to service and maintain ATMs within a defined territory. You will perform on-site repairs, maintenance and software loading, with occasional travel required.

You may train other field engineers and assist with ATM staging and integration. You will work with bank staff and vendors and ensure adherence to service level agreements. A valid driver's license and the ability to travel nationwide are required.