ATM Field Service Tech: Troubleshoot, Repair & Maintain

Talentify; Columbia (SC); On-site; USD 42,000 - 55,000; Full time

Job summary

Mindlance is seeking a Field Service Technician to join our ATM service team. You will represent the Client brand, perform maintenance, repairs, and component replacements at the module level, and diagnose issues using call information and ATM logs.

You'll manage parts inventory, provide status reports, and ensure issues are resolved per SLA. The role may require travel, nights or weekends, and you will complete Client-specific training and certifications.

Qualifications

• High School Diploma or equivalent; 0-1 years of related experience.
• Reliable transportation.
• An Android smartphone to receive work orders on and access support documentation.
• Have basic tools: #1 and #2 flathead and Phillips screw drivers.

Responsibilities

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintains parts inventory and related records.
• Provides status reports throughout the service repair.
• Diagnose problems based on call information and ATM logs.
• Responsible for ownership of customer issues until resolution according to SLA agreements.
• Practices security safety procedures when working with ATMs and/or within financial institutions.
• Complete Client specific Training and certifications.
• Responsible for accurate and prompt reporting of calls and activity.

Skills

Problem solving

Electrical aptitude

Mechanical aptitude

Self-motivation

Education

Associate degree

Tools

Basic tools (flathead, Phillips)

Job description

Mindlance is seeking a Field Service Technician to join our ATM service team. You will represent the Client brand, perform maintenance, repairs, and component replacements at the module level, and diagnose issues using call information and ATM logs.

You'll manage parts inventory, provide status reports, and ensure issues are resolved per SLA. The role may require travel, nights or weekends, and you will complete Client-specific training and certifications.