ATM Field Service Technician — Training & Growth

Talentify; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Mindlance is seeking a Field Service Technician to join our team supporting Client in repairing and maintaining ATMs. No prior ATM experience is required; we provide comprehensive training to troubleshoot, service, and maintain machines while representing the Client brand.

You will diagnose issues from call details and ATM logs, perform routine maintenance, manage parts inventory, and report activity with accuracy. Some travel, on-call shifts, and security procedures are expected.

Qualifications

• High School Diploma or equivalent with 0-1 years of related experience.
• Reliable transportation is required.
• An Android smartphone to receive work orders and access documentation.
• Basic hand tools (e.g., flathead #1/#2 and Phillips screwdrivers) are not supplied.

Responsibilities

• Perform minor maintenance, repairs and component replacement at the module level.
• Maintain parts inventory and related records.
• Provide status reports throughout service repair.
• Diagnose problems based on call information and ATM error logs.
• Own customer issues until resolution per SLA.
• Follow security procedures when working with ATMs and financial institutions.
• Complete Client training and certifications.
• Report calls and activity promptly and accurately.

Skills

Problem solving

Mechanical aptitude

Electrical aptitude

Reliability

Education

High School Diploma or equivalent

Associate degree (preferred)

Job description

Mindlance is seeking a Field Service Technician to join our team supporting Client in repairing and maintaining ATMs. No prior ATM experience is required; we provide comprehensive training to troubleshoot, service, and maintain machines while representing the Client brand.

You will diagnose issues from call details and ATM logs, perform routine maintenance, manage parts inventory, and report activity with accuracy. Some travel, on-call shifts, and security procedures are expected.