ATM Field Service Engineer – On-Call & Travel

Retail ATM Solutions; Richmond (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

Nautilus Hyosung America, Inc. is seeking a Field Service Engineer to service and maintain ATMs within a specified territory in the United States. You will perform on-site repair, software loading, and preventive maintenance, ensuring high availability and uptime for customers.

You will train bank staff and vendors on maintenance tasks, coordinate with internal support, and manage spare parts and inventory. Some travel is required, with on-call duties and independence in your work.

Qualifications

• Associate’s Degree in Electronics or equivalent experience; ATM field experience preferred.
• Solid understanding of electronics and electro-mechanical equipment operation.
• Ability to use analog and digital voltmeters.
• Ability to lift up to 80 lbs and carry heavy parts.
• Willingness to travel countrywide and work extended hours.

Responsibilities

• Install, repair, software loading and maintenance of ATMs within a defined territory.
• Train bank staff or vendors on required maintenance tasks of equipment.
• Work with internal and external support departments to provide maintenance for end users.
• Maintain all Service Level Agreements as defined per customer contract.
• Occasional travel outside home geography as needed.
• Perform preventive maintenance including diagnostics, testing and cleaning.
• Manage spare parts and inventory processes.
• Complete administrative reports on time.
• On-call duty and work independently with minimal supervision.
• Provide an extraordinary customer service experience as a representative.

Skills

Electronics

Electro-mechanical systems

Voltmeters usage

Hand tools

Heavy lifting capable

Education

Associate's Degree in Electronics

Tools

Analog voltmeters

Digital voltmeters

Hand tools

Job description

Nautilus Hyosung America, Inc. is seeking a Field Service Engineer to service and maintain ATMs within a specified territory in the United States. You will perform on-site repair, software loading, and preventive maintenance, ensuring high availability and uptime for customers.

You will train bank staff and vendors on maintenance tasks, coordinate with internal support, and manage spare parts and inventory. Some travel is required, with on-call duties and independence in your work.